We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vgalve522@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vgalve522@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vgalve522@gmail.com.

Refund & Return Policy

Last Updated: 12 June 2026

Store Name: Unnati Bazaar
Email: vgalve522@gmail.com

At Unnati Bazaar, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read this Refund and Return Policy carefully to understand your rights and responsibilities regarding returns, exchanges, refunds, and cancellations.

1. Overview

This Refund and Return Policy applies to all purchases made through Unnati Bazaar. By placing an order on our website, you agree to the terms outlined in this policy.

We aim to ensure that every product reaches you in perfect condition. However, in certain situations, customers may be eligible for a return, exchange, replacement, or refund subject to the conditions mentioned below.

2. Return Eligibility

Customers may request a return or exchange within 7 days of receiving their order if:

• The product received is damaged or defective.

• The product received is incorrect or different from what was ordered.

• The product is missing parts or accessories.

• The item has manufacturing defects.

• The product delivered does not match the description displayed on our website.

To qualify for a return or exchange, the product must:

• Be unused and in its original condition.

• Be returned with original packaging, labels, tags, manuals, and accessories.

• Not show signs of wear, damage, alteration, or misuse.

• Be accompanied by proof of purchase or order confirmation.

Unnati Bazaar reserves the right to reject return requests that do not meet these eligibility requirements.

3. Non-Returnable Items

The following products are generally not eligible for return, exchange, or refund unless they arrive damaged or defective:

• Personal care and beauty products that have been opened or used.

• Hygiene-related products.

• Consumable items.

• Customized or personalized products.

• Gift cards and promotional items.

• Clearance, final sale, or non-returnable products specifically marked on the product page.

• Products damaged due to improper handling by the customer.

For health, safety, and hygiene reasons, certain categories may be excluded from returns even if opened.

4. Exchange Policy

At Unnati Bazaar, we offer a hassle-free exchange process for eligible products.

Customers can request an exchange within 7 days from the date of delivery if:

• The wrong product was delivered.

• The item is defective or damaged.

• The product received differs significantly from the product description.

Once the returned item passes inspection, we will process the exchange and ship the replacement product.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, a refund or store credit may be issued at our discretion.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

• Order number.

• Clear photographs of the product.

• Images of the packaging.

• A brief description of the issue.

Failure to report damaged or incorrect items within the specified timeframe may result in rejection of the claim.

Upon verification, Unnati Bazaar may provide:

• A replacement product.

• A full refund.

• Store credit.

• Any other suitable resolution as deemed appropriate.

6. Return Process

To initiate a return:

Step 1: Contact Us

Email us at:

vgalve522@gmail.com

Please include:

• Full name.

• Order number.

• Product name.

• Reason for return.

• Photos (if applicable).

Step 2: Return Authorization

Our support team will review your request and provide return instructions if approved.

Step 3: Ship the Product

Pack the item securely in its original packaging and ship it to the address provided by our support team.

Step 4: Inspection

Once received, our quality control team will inspect the returned item.

Step 5: Approval

If approved, your refund, replacement, or exchange will be processed according to this policy.

7. Refund Policy

Refunds are issued only after the returned product has been received and inspected.

Eligible refund scenarios include:

• Defective products.

• Damaged products.

• Incorrect items delivered.

• Orders canceled according to our cancellation policy.

• Approved returns meeting all eligibility criteria.

Refunds may be refused if:

• The product has been used.

• Original packaging is missing.

• The return request falls outside the permitted return window.

• Evidence suggests misuse or intentional damage.

8. Refund Processing Time

Once a refund is approved:

• Refunds are generally processed within 5–10 business days.

• The credited amount may take additional time depending on your bank, card issuer, payment gateway, or financial institution.

• Customers will receive confirmation via email once the refund has been initiated.

Unnati Bazaar is not responsible for delays caused by banking systems or third-party payment providers.

9. Cash on Delivery (COD) Refunds

For Cash on Delivery orders:

• Refunds will be processed through bank transfer, UPI, or another approved electronic payment method.

• Customers may be required to provide accurate bank account or UPI details.

• Refunds cannot be issued in cash.

Incorrect banking information provided by the customer may delay refund processing.

10. Shipping Charges

Shipping charges are generally non-refundable unless:

• The wrong item was shipped.

• The product arrived damaged.

• The product is defective due to manufacturing issues.

In approved cases, return shipping costs may be reimbursed or arranged by Unnati Bazaar.

If a return is initiated for reasons unrelated to product defects or order errors, customers may be responsible for return shipping expenses.

11. Order Cancellation Policy

Customers may request cancellation before an order has been processed or dispatched.

If the order has not yet shipped:

• A full refund will be issued.

If the order has already been shipped:

• Cancellation requests may not be accepted.

• Customers may need to follow the return process after receiving the product.

Unnati Bazaar reserves the right to cancel orders under certain circumstances, including:

• Pricing errors.

• Inventory issues.

• Suspected fraudulent activity.

• Incomplete customer information.

• Payment verification concerns.

In such cases, customers will receive a full refund.

12. Failed Deliveries

If an order cannot be delivered due to:

• Incorrect address.

• Unreachable customer.

• Refusal to accept delivery.

• Repeated failed delivery attempts,

additional shipping charges may apply for re-dispatch.

Refunds for undeliverable orders may be adjusted to account for shipping and handling costs.

13. Return Inspection Guidelines

Returned products are inspected based on:

• Product condition.

• Packaging integrity.

• Presence of original tags.

• Included accessories.

• Signs of misuse.

Unnati Bazaar reserves the right to determine whether a product qualifies for a refund or exchange after inspection.

14. Fraud Prevention

To protect customers and maintain service quality, all refund and return requests are subject to verification.

Claims involving:

• Excessive return activity.

• Suspicious patterns.

• False damage reports.

• Product tampering,

may be rejected after investigation.

Legal action may be taken in cases involving fraudulent activities.

15. Force Majeure

Unnati Bazaar shall not be liable for delays in refunds, exchanges, replacements, or deliveries caused by events beyond reasonable control, including:

• Natural disasters.

• Government restrictions.

• Strikes.

• Transportation disruptions.

• Technical failures.

• Pandemic-related interruptions.

16. Customer Responsibilities

Customers are responsible for:

• Providing accurate order information.

• Inspecting products upon delivery.

• Reporting issues within the specified timeframe.

• Returning products securely packaged.

• Following all return instructions provided by our support team.

Failure to comply may affect eligibility for returns, exchanges, or refunds.

17. Limitation of Liability

To the fullest extent permitted by law, Unnati Bazaar's liability shall be limited to the purchase price of the product concerned.

We shall not be responsible for indirect, incidental, consequential, or special damages arising from the use or inability to use our products.

18. Policy Updates

Unnati Bazaar reserves the right to update, modify, or replace this Refund and Return Policy at any time without prior notice.

Changes become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically.

19. Contact Information

If you have questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Unnati Bazaar
Customer Support Email: vgalve522@gmail.com

We are committed to providing prompt assistance and ensuring a smooth shopping experience for all our customers.